SHIPPING & RETURN
Shipping & Return policy
Wear Tear Repair ships with PostNL, DPD, UPS and DHL postal service shipping including Track & Trace. The tabel below gives the estimated time of delivery according to PostNL; Wear Tear Repair is not responsible for any shipping delays after the parcel has been handed over to the right drop-off point. All shipments will be done the next businessday.
1-2 business days
2-5 business days
USA & rest of the world
5-15 business days
All payments should be made through the Wear Tear Repair website's check-out system, using any of the accepted credit-, debitcards or PayPal. If you don't have a credit card or PayPal, please send an email to firstname.lastname@example.org, and we will take it from there.
All prices are stated in EURO (€), including Dutch VAT (9% on repairs and alterations / 21% on goods) and without shipping costs.
You may return an item without any given reason, as long as:
- All original tags are attached;
- the item is in the state as bought - unworn, unwashed, unaltered, undamaged, etc (with the exception of trying on);
- the item is not altered;
- you send an email to email@example.com, that you will be returning the item, within 30 days upon receipt.
Please note that:
- Dutch Denim Project is not responsible for the shipping costs returning the item;
- after the item is received it will be thoroughly inspected to check the condition – Wear Tear Repair will refund the total invoice amount if the condition matches the state as it was bought;
- any additional costs not stated on the invoice, such as import duties, will not be refunded;
- the returned parcel should be marked as a 'RETURNED ITEM' in order to avoid custom fees or any other additional costs for Wear Tear Repair - in the case of custom fees or any other additional costs, Wear Tear Repair is reserved the right to refuse the parcel and it will be returned to sender.
Wear Tear Repair
Admiraal de Ruyterstraat 18D
3115 HB, Schiedam
Received a damaged item?
In the unlikely event of receiving a damaged item upon arrival, caused by a third party such as the shipping company*, please notify Wear Tear Repair by sending an email to firstname.lastname@example.org regarding the issue within 3 days after delivery, to apply for a full refund including return shipment, or exchange with full refund of return shipment.
*This only applies to damaged items without any noticeable damages to the packaging box. Damaged parcels should never be accepted without checking the contents first.
Wear Tear Repair, Dutch Denim Project and Dutch Denim Repair are registered trademarks.